Frequently Asked Question

Product & Use

How often should I use the EVAR Glow mask?

We recommend using the EVAR Glow mask 3–5 times per week for best results. Each session lasts 8 minutes, however you can do multiple sessions depending on your skin needs. Consistency is key—regular use helps maximize visible improvements in tone, texture, and clarity.

Is it safe for sensitive skin?

Yes, the EVAR Glow mask is designed with sensitive skin in mind. Made from food-grade silicone and powered by gentle, non-invasive LED light, it delivers clinical-grade results without causing irritation. Always start with shorter sessions and lower intensity if you’re prone to sensitivity.

Can I use skincare products before/after treatment?

Absolutely. For optimal results, use the mask on clean, dry skin. After your session, apply your favorite serums or moisturizers to lock in hydration and boost benefits. Avoid heavy or occlusive products before the session to ensure maximum light penetration.

Technical & Features

How do I connect the app to the mask?

Simply download the WeChat App on your smartphone, hit the "scan" button in top right corner and scan the QR code in your user manual. Enable Bluetooth, and follow the in-app instructions to pair your device. Once connected, you can fully control your treatment settings from your phone.

Does the Bluetooth speaker work during sessions?

Yes, the built-in Bluetooth speaker functions during your LED session. You can play music, meditations, or calming sounds straight from your phone—making your skincare ritual even more relaxing.

How long does each treatment last?

Treatment sessions are 8 minutes, however you can run two or three sessions depending on your skin goals.

Orders, Shipping & Warranty

Do you offer international shipping?

Not at the moment, however if you are interested in our product and you are outside Australia please contact us and we can help get it to you.

What is the return policy?

We offer a 60-day satisfaction guarantee. If you’re not completely happy with your mask, you can return it for a full refund. Please review our full return policy for eligibility and instructions.

Is there a warranty included?

Yes, every EVAR Glow mask comes with a 1-year limited warranty covering manufacturing defects. We stand by the quality of our product and are here to help should any issues arise.

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